Orangescrum
Documentation index for AI agents (llms.txt). A markdown version of this page is available at /wiki-management.md or by requesting this URL with the header Accept: text/markdown.
Wiki and knowledge base

Team Wiki and Knowledge Base

Stop losing decisions in chat threads. Keep process notes, standards, and project knowledge in one structured place that links straight to the work it describes.

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What is a team wiki?

A team wiki is a structured, searchable place for the knowledge your team needs repeatedly, such as processes, standards, onboarding notes, and decisions. Orangescrum keeps the wiki next to your projects and links pages to the tasks they relate to, so people find the right guidance while they are doing the work rather than asking someone again.

The problem

Why knowledge keeps getting lost

Decisions live in chat
A decision is made in a thread and nobody can find it three months later.
Written down once in a page that stays findable.
The same questions get asked
New joiners ask the same things because there is no written answer.
A structured knowledge base people can search themselves.
Docs sit away from the work
The process note is in another tool nobody opens during delivery.
Wiki pages link to the projects and tasks they describe.
What you get

Knowledge that stays next to the work

Grouped the way a knowledge base is used: how it is organised, how you write, how changes are tracked, how people discuss and find pages, and who is allowed to see them.

01Structure

  • Shelves, spaces, and pages

    Group spaces onto shelves and pages into spaces, so a growing knowledge base keeps a shape people can navigate.

  • A space for the company or for one project

    Some knowledge belongs to everybody and some belongs to a single project, and both work the same way.

  • Pages nest inside pages

    Build a page tree as deep as the subject needs rather than being held to one flat level.

  • Drag a page to move or nest it

    Reorder the tree by dragging, and hold a key while you drop to nest a page inside another.

  • Copy, move, archive, or restore

    Duplicate a page as a starting point, move it elsewhere, archive it when it is stale, and bring it back if you were wrong.

  • Link an existing wiki to a project or task

    In both editions you can point a project or a task at a shelf, book, chapter, or page in a wiki you already run.

02Writing

  • A slash menu and markdown shortcuts

    Type a slash for a menu of blocks, or use the markdown shorthand you already know for headings and lists.

  • Tables, images, and code blocks

    The things technical documentation actually needs, without pasting screenshots of a table.

  • Syntax highlighting

    Code blocks are highlighted, so a runbook is readable instead of a grey wall.

  • Maths and diagrams

    Write equations and draw flow diagrams in the page itself rather than attaching a picture of one.

  • Mention a colleague

    Mention somebody in a page and they are notified and pulled into it.

  • Embed another page or part of one

    Include a whole page, or an excerpt of it, so a fact is written once and shown wherever it is needed.

  • Live widgets inside a page

    Drop in a task list, action items, a calendar, or a form and the page stays current on its own.

  • Thirteen page templates

    Meeting notes, agendas, project plans, status reports, scope, product requirements, retrospectives, decisions, and more.

  • A markdown source mode

    Switch to raw markdown when that is faster, and switch back again.

  • Real time co-editing

    With the collaborative editor installed, two people can work on the same page at the same time.

  • A structured database page

    Define fields and rows so a page behaves like a small table of records rather than free text.

03Revisions and review

  • A snapshot on every save

    The previous content is kept each time a page is saved and again when it is published.

  • A word level difference

    Compare two revisions and see exactly which words were added, removed, or reformatted.

  • Restore an old one

    Roll a page back, and the version you rolled back from is captured first so the restore is reversible too.

  • Draft, published, or obsolete

    Mark where a page stands so nobody follows guidance that was retired last quarter.

  • Send a page for approval

    Submit a page to a named reviewer, who can approve it or ask for changes, with every decision kept.

04Comments

  • On the page or on a passage

    Comment on the whole page, or highlight a specific passage and comment on that.

  • Resolve a thread

    Close off a discussion once it is dealt with, so the page is not cluttered by old debates.

  • Emoji reactions

    Agree with a comment without adding another one that just says yes.

05Finding

  • Fuzzy full text search

    Search across titles, page content, and labels, with results ranked by how well they match, and near misses still found.

  • Narrow by space, label, author, or date

    Cut a large knowledge base down to the part you are actually looking in.

  • See what links to a page

    Every page shows what points at it, so you know what breaks if you change it.

  • A table of contents that follows you

    Long pages get a contents panel that tracks where you are as you scroll.

  • Your own work view

    One place for the pages you edited recently and the action items assigned to you.

  • Search terms are recorded

    See the most common searches and the ones that returned nothing, so you know what to write next.

06Sharing

  • A private link for one page

    Turn on a long random link for a single page and turn it off again when the conversation is over.

  • Publish a page to anonymous readers

    Grant read access to anonymous visitors on the pages you choose, and nothing else.

  • A branded public help centre

    Publish whole books to a public portal with your own branding, a home page, and its own search.

  • Readers say whether it helped

    Anonymous visitors can mark an article helpful or not, deduplicated so nobody can stuff the ballot.

07Linked work

  • Connect a page to a task, project, or programme

    A page points at the work it describes, and the work points back at the page.

  • Create a task from a selection

    Highlight a line in a page and turn it into a real task without leaving the page.

  • A knowledge card on the work item

    Open a task or project and see the pages that explain it, without going looking.

08Admin

  • Attachments on a page

    Upload supporting files up to fifteen megabytes each, from an allowed list of file types.

  • Attach a file from the document repository

    Reference an existing controlled document instead of uploading a second copy of it.

  • Lock an attachment

    Stop a file being replaced or removed by anybody except the person who locked it or an admin.

  • Five permissions per space or page

    View, create, edit, comment, and delete, granted to everyone, anonymous visitors, a user, a role, or a role group.

  • Watch a page, a branch, or a space

    Follow at the level that suits you and be told by email and in the app when it changes.

  • Archive old pages by rule

    Archive automatically on inactivity, on being marked obsolete, on still being a draft, or on a label.

  • Import and export

    Import a Word file, markdown, HTML, or a whole zip that becomes a page tree, and export a page to Word or HTML.

  • Usage analytics

    See the most read pages, view and edit counts, and what people searched for, and export the figures.

  • An API for pages and attachments

    Read spaces and pages, create and update them, and upload attachments from another system with an API key.

How it works

How teams use it

1
Create the structure
Set up shelves and spaces for the areas your team needs, such as process, onboarding, and standards.
2
Write it down once
Capture the decision or process as a page, starting from a template if one fits.
3
Link it to the work
Attach the page to the project or task it relates to, so it shows up where people are working.
4
Keep it current
Update the page as things change, with revisions, a diff, and a review step showing what moved and when.
Who it's for

Useful for every kind of team

Engineering teams
Architecture decisions, runbooks, and coding standards kept beside the delivery work.
Learn more →
Agencies
Client processes, brand rules, and delivery playbooks in one searchable place.
Learn more →
Operations and PMO
Standard operating procedures and templates the whole organisation follows.
Learn more →
Availability

Which edition includes what

Orangescrum runs as managed cloud, self-hosted on your own servers, or as the open-source Community Edition. Here is exactly what each one includes.
Both editions can link a wiki to a project or task. The full knowledge base is in the Self-Hosted edition.
CapabilityCloudManaged SaaSSelf-HostedOn-premise / private cloudOpen SourceCommunity Edition
Link a wiki space or page to a project or task
Shelves, spaces, and a nested page tree
Drag to move, copy, archive, and restore pages
Editor with tables, code, maths, and diagrams
Thirteen page templates
Page embeds, excerpts, and live widgets
Real time co-editing
Revisions with a word level diff and restore
Draft, published, obsolete, and a review step
Page and inline comments with reactions
Fuzzy full text search with facets
Backlinks and a table of contents
Private share links and anonymous pages
Branded public help centre with feedback
Create a task from a page selection
Attachments, including from the document repository
Five permissions per space or page
Watchers, notifications, and archival rules
Import Word, markdown, HTML, or a zip
Export to Word or HTML
Usage analytics and an API
Documents and attachments
Frequently asked questions

Wiki and knowledge base FAQ

Does Orangescrum include a wiki?

Yes. The Self-Hosted edition includes a full knowledge base with shelves, spaces, a nested page tree, a rich editor, revisions, comments, search, permissions, and a public help centre. Both editions can also link an existing wiki to a project or a task.

Which editions include the wiki?

The full knowledge base is in the Self-Hosted edition. In the Cloud edition you can link a project or a task to a space or page in a wiki you already run, so the connection to the work is there even though the pages live elsewhere.

How is a wiki different from document management?

A wiki is for knowledge you write and maintain, such as processes and decisions. Document management is for files that go through approval and versioning, such as contracts and specifications. Document Management is a separate self-hosted module.

Can I link a wiki page to a task?

Yes, in both editions. You can also go the other way in the self-hosted knowledge base, where a task or project shows the pages that explain it, and you can create a task straight from a line in a page.

Can I control who sees a page?

Yes. Five separate permissions cover view, create, edit, comment, and delete, and each one can be granted to everyone, to anonymous visitors, to a person, to a role, or to a role group, at space level or on a single page.

Can I see who changed a page?

Yes. Every save keeps a snapshot, you can compare two revisions word by word, and you can restore an old one. The version you restore from is kept too, so the restore itself can be undone.

Is the wiki searchable?

Yes. Search runs across titles, page content, and labels, ranks results by how well they match, and still finds pages when the spelling is slightly off. You can narrow by space, label, author, or how recently a page changed.

Can we publish part of the wiki to customers?

Yes, in the Self-Hosted edition. You can publish whole books to a branded public help centre with its own search, or share a single page by a private link, and readers can say whether an article helped.

Is the wiki in the open source edition?

No. The Community Edition includes documents and file attachments. The knowledge base is in the Self-Hosted edition, and linking to an existing wiki is available in Cloud and Self-Hosted.

Keep your team knowledge in one place

The knowledge base is included in the Self-Hosted edition, and both editions link a wiki to your projects and tasks.