Ticketing That Feeds Your Real Workflow
Requests come in, get prioritised, and land in the same system your team delivers from. No separate queue nobody looks at.
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What is a ticketing system?
A ticketing system captures incoming requests, gives each one an owner and a priority, and tracks it to resolution. In Orangescrum, tickets live alongside project work, so support requests and planned delivery are visible in the same place and you can see honestly how much capacity is going to each.
Why support work breaks delivery plans
Requests handled in one place
Ticket intake
Capture incoming requests as tickets so nothing is lost in an inbox.
Priority and severity
Rank tickets so the team works on what genuinely matters first.
Custom workflow
Route tickets through statuses that match how your team actually resolves them.
Ownership
Every ticket has an assignee, so nothing sits unclaimed.
Ageing and response
See how long tickets have been open so slow ones surface before they escalate.
Reporting
Report on ticket volume and resolution time to justify capacity.
How a ticket moves
For teams handling incoming work
Which edition includes what
| Capability | CloudManaged SaaS | Self-HostedOn-premise / private cloud | Open SourceCommunity Edition |
|---|---|---|---|
| Ticket intake and triage | ✓ | ✓ | ✗ |
| Priority and ownership | ✓ | ✓ | ✗ |
| Custom ticket workflow | Pro | ✓ | ✗ |
| Ticket reporting | Premium | ✓ | ✗ |
| Bug and defect tracking | ✓ | ✓ | ✗ |
Ticketing FAQ
Does Orangescrum have a ticketing system?
Yes. Ticketing is available as an add on module. Requests are captured as tickets, prioritised, assigned, and worked in the same system as your project delivery.
Is ticketing included in every plan?
Ticketing is an add on module rather than part of the standard plan features. Talk to our team about adding it to your workspace.
How is a ticket different from a task?
A ticket is an incoming request from someone else, usually unplanned. A task is planned work. Keeping both in one system means you can see how much capacity unplanned work is really taking.
Can tickets follow our own workflow?
Yes. Tickets can move through statuses you define, and in the Self-Hosted edition you can design the allowed transitions and who may make them.
How is this different from bug tracking?
Bug tracking records defects in your product, usually found by your own team or testing. Ticketing captures requests coming in from users or the business. They often connect, and both live in the same workspace.
Can we report on ticket volume?
Yes. Reporting shows volume, ageing, and resolution time, which is the evidence you need when arguing for more capacity.
Does it replace a customer help desk?
It handles request intake and resolution inside your delivery workflow. If you need a full customer facing help desk with a public portal, evaluate it against that requirement first.
Is ticketing in the open source edition?
No. The Community Edition covers projects, tasks, and Kanban boards. Ticketing is an add on for the Cloud and Self-Hosted editions.
Stop losing requests
Ticketing alongside your project work, with unlimited users.