Frequently Asked Questions

Please follow the steps:

Go to the path in your application: app/Config/constants.php

Set the following in Gmail SMTP:

define("SMTP_HOST", "ssl://smtp.gmail.com");
define("SMTP_PORT", "465");
define("SMTP_UNAME", "youremail@gmail.com");
define("SMTP_PWORD", "******");

Please provide your smtp username and password to working the email properly.
If you are finding problem after setting the username and password then please check the below:
Go to your php.ini file and enable the "php_openssl" in you PHP setting.
You need to enable extension=php_openssl.dll on php.ini file.If you are still facing the problem then the port 465 is not available.
Please contact with your server administrator.​

Please run the following URL to check email is working or not:

http://DOMAINNAME/SUB_FOLDER/cron/test_email/?to=emailId
If the email is not working then please follow the installation guide again.

1. Check Whether imap is enabled or not.

   In case IMAP is not enabled , please follow below steps in Linux:

   Step 1:

   apt-get install php5-imap

   Step 2:

   php5enmod imap

   Step 3:

   /etc/init.d/apache2 restart

2. Check gmail security issues here. Please see below links , you have to change some configuration at email end.

   https://support.google.com/accounts/answer/6010255?hl=en
   https://www.orangescrum.com/settings/security/lesssecureapps

   Also check app/tmp/logs/os-email.log file for any error.

This issue is fixed in new version. If you are using the older version then please follow the steps:

Go to the file: app/webroot/users/image_thumb/index.php
Put the below code beginning of the file.

if (!defined('DS')) {
  define('DS', DIRECTORY_SEPARATOR);
}
if (!defined('WWW_ROOT')) {
  $dir = dirname(__FILE__);
  define('WWW_ROOT', substr($dir,0,stripos($dir,'webroot')+strlen('webroot')). DS);
}

Please replace the following code(Line number 57):

Existing code: $fileurl = HTTP_ROOT.'users/files/photos/'.$userdata['User']['photo'];
New code: $fileurl = HTTP_ROOT.'files/photos/'.$userdata['User']['photo'];

You will get the below output, if the SUB_FOLDER in the constants.php file is not set properly.

Ex:- Let your sub folder is "orangescrum".
You set up SUB_FOLDER as define('SUB_FOLDER', 'orangescrum');
instead of define('SUB_FOLDER', 'orangescrum/');