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Frequently Asked Questions

1. How to set up SMTP configuration ?

Please follow the steps:
Setp 1:

Go to the path in your application: app/Config/constants.php

Setp 2:

Set the following in Gmail SMTP:

define("SMTP_HOST", "ssl://");
define("SMTP_PORT", "465");
define("SMTP_UNAME", "");
define("SMTP_PWORD", "******");

Please provide your smtp username and password to working the email properly.
If you are finding problem after setting the username and password then please check the below:
Go to your php.ini file and enable the "php_openssl" in you PHP setting.
You need to enable extension=php_openssl.dll on php.ini file.If you are still facing the problem then the port 465 is not available.
Please contact with your server administrator.​

2. How to Check email working ?

Please run the following URL to check email is working or not:

If the email is not working then please follow the installation guide again.

3. How to fix "Email reply on task notifications not working" ?

  1. Check Whether imap is enabled or not.

    In case IMAP is not enabled , please follow below steps in Linux:

    Step 1:

    apt-get install php5-imap

    Step 2:

    php5enmod imap

    Step 3:

    /etc/init.d/apache2 restart

  2. Check gmail security issues here. Please see below links , you have to change some configuration at email end.

    Also check app/tmp/logs/os-email.log file for any error.

4. How to fix upload image issue ?

This issue is fixed in new version. If you are using the older version then please follow the steps:
Setp 1:

Go to the file: app/webroot/users/image_thumb/index.php
Put the below code beginning of the file.

if (!defined('DS')) {
if (!defined('WWW_ROOT')) {
  $dir = dirname(__FILE__);
  define('WWW_ROOT', substr($dir,0,stripos($dir,'webroot')+strlen('webroot')). DS);

Setp 2:

Please replace the following code(Line number 57):

Existing code: $fileurl = HTTP_ROOT.'users/files/photos/'.$userdata['User']['photo'];
New code: $fileurl = HTTP_ROOT.'files/photos/'.$userdata['User']['photo'];

5. How to set Subfolder ?

You will get the below output, if the SUB_FOLDER in the constants.php file is not set properly.

Ex:- Let your sub folder is "orangescrum".
You set up SUB_FOLDER as define('SUB_FOLDER', 'orangescrum');
instead of define('SUB_FOLDER', 'orangescrum/');

6. Issue on Ubuntu with respect to htaccess ?

If you see first page is broken. Then add below content to htaccess file.
Step 1:

orangescrum folder path - Make sure please create a folder called 'orangescrum' underneath html folder and copy source
code here.


Step 2:

Open this file and edit vi /etc/apache2/apache2.conf
Add this below file ( AllowOverride All instead of AllowOverride None)

<Directory /var/www/html/>
   Options Indexes FollowSymLinks
   AllowOverride All
   Require all granted

Save the file and restart the Apache service.

Step 3:

Enable this module and restart the Apache service

sudo a2enmod rewrite
sudo a2enmod headers
service apache2 restart