Question 1

What is Orangescrum?

Accepted Answer

Orangescrum is more than just a project management tool—it’s your team’s workspace to plan, track, and deliver projects from start to finish. With features like task management, time tracking, resource allocation, invoicing, and reporting, Orangescrum helps you bring structure and visibility to your work. Whether you’re running agile sprints, managing client projects, or keeping internal tasks on track, Orangescrum gives you one platform to organize everything.

Question 2

Does Orangescrum offer a free trial?

Accepted Answer

Yes! We offer a 15-day free trial of all premium features so you can explore the platform without any commitments. No credit card is required. During the trial, you’ll have full access to task management, Agile boards, time tracking, reporting, invoicing, and more. It’s the easiest way to see how Orangescrum fits into your workflow before making a decision.

Question 3

What makes x1 different from other project management tools?

Accepted Answer

Most tools focus on either tasks, Agile, or time tracking. Orangescrum brings it all together. You get project management, Agile features, resource planning, invoicing, and integrations in one place — so you don’t need to switch between multiple apps. Plus, Orangescrum is flexible: you can use it on the cloud, deploy it on your own servers, or choose from industry-specific solutions tailored to your needs.

Question 4

Does Orangescrum support Agile project management?

Accepted Answer

Yes. Orangescrum is built to support Agile teams of all sizes. You get Scrum and Kanban boards, epics, sprints, user stories, story points, and velocity charts to help you plan and deliver work in iterations. Whether you’re a software development team running Scrum or a marketing team using Kanban, Orangescrum adapts to your Agile workflow.

Question 5

Can I host Orangescrum on my own server?

Accepted Answer

Absolutely. Many organizations prefer to keep sensitive data in-house. That’s why we offer a self-hosted edition that gives you complete control over your data, security, and compliance requirements. With on-premises deployment, you can customize Orangescrum to match your IT policies and integrate it with your internal systems.

Question 6

Can I manage both internal teams and external clients?

Accepted Answer

Yes. Orangescrum makes it easy to collaborate with internal teams, freelancers, vendors, and clients all in one platform. With role-based permissions, you control what each user can see and do. Clients can review project progress, approve deliverables, or share feedback—without getting access to sensitive internal data.

Question 7

Does Orangescrum support time tracking and invoicing?

Accepted Answer

Yes. Orangescrum includes built-in time tracking and invoicing features so you don’t need a separate tool. You can track billable and non-billable hours, approve timesheets, and generate invoices directly from tracked time. This makes billing clients or tracking project costs effortless and accurate.

Question 8

How does Orangescrum handle data security?

Accepted Answer

Data security is a top priority. We use enterprise-grade encryption, secure access controls, regular backups, and compliance-ready infrastructure to keep your data safe. For teams with strict security requirements, our self-hosted edition gives you even more control over your infrastructure and data policies.

Question 9

Do you integrate with other tools like Slack, Google Drive, or GitHub?

Accepted Answer

Yes. Orangescrum offers a growing list of integrations with popular tools like Slack, Google Drive, GitHub, GitLab, Dropbox, and more. These integrations ensure your team can connect Orangescrum with the apps they already use, making workflows seamless and reducing context switching.

Question 10

Can I customize workflows and task statuses?

Accepted Answer

Definitely. Every team works differently, so Orangescrum allows you to create custom workflows, task types, fields, and statuses. Whether you need simple to-do/in-progress/done boards or a complex multi-stage approval process, Orangescrum adapts to your way of working.

Question 11

How do I get support if I have questions?

Accepted Answer

We’ve got you covered. You can reach us through email, live chat, or phone support. Our detailed knowledge base and video tutorials are available 24/7. For premium users, we also offer onboarding assistance and one-on-one calls with our support team to ensure you’re getting the most out of Orangescrum.

Question 12

How long does it take to get started?

Accepted Answer

You can sign up and set up your first project in just a few minutes. Orangescrum comes with ready-to-use templates, onboarding guides, and easy import options to move your existing data. Whether you’re starting small or onboarding your entire company, the setup is quick, intuitive, and doesn’t require technical expertise.

Sub-Processor	Purpose / Category	Entity / Location	Data Region
Cloud Hosting & Infrastructure
Amazon Web Services (AWS)	Cloud hosting, storage, compute, and infrastructure services for the Orangescrum application and customer data.	Amazon Web Services, Inc. United States	US Region
Email & Notification Delivery
SendGrid	Transactional email delivery (account, system, and notification emails).	Twilio Inc. United States	Global
Brevo	Marketing communications and notification email delivery.	Sendinblue SAS France, EU	EU
Flodesk	Email marketing campaigns and newsletter delivery.	Flodesk, Inc. United States	Global
Payment Processing
Stripe	Subscription billing and payment card processing.	Stripe, Inc. United States	Global
Braintree (PayPal)	Payment card and PayPal transaction processing.	PayPal, Inc. United States	Global
Razorpay	Payment processing for customers in India and supported markets.	Razorpay Software Pvt. Ltd. India	India
Customer Support & Helpdesk
TAWK	In-app live chat and customer support messaging.	tawk.to inc. United States	Global
Orangescrum	Internal ticketing, helpdesk workflow, and customer support case management.	Orangescrum (Andolasoft Inc.) United States / India	US / India
Analytics, Monitoring & Security
Anthropic	AI-powered features, in-product assistance, monitoring of AI service quality and safety.	Anthropic, PBC United States	US Region
Google LLC	Product analytics, performance monitoring, and security event logging.	Google LLC United States	Global

Sub-Processor	Feature	Purpose	Entity / Location
Amazon Web Services (AWS)	File Attachments & Backups	Object storage for uploaded files, attachments, and encrypted backups when enabled by the customer.	Amazon Web Services, Inc. United States
Anthropic	AI Assistant / Smart Suggestions	Processes prompts and limited project context to generate AI summaries, task suggestions, and replies when the AI feature is used.	Anthropic, PBC United States
Google LLC	Google Sign-In, Calendar & Drive Integration	OAuth-based authentication, calendar event sync, and Drive file linking when the integration is enabled.	Google LLC United States
Apple Inc.	Sign in with Apple & iOS Push Notifications	OAuth authentication via Apple ID and delivery of push notifications to the Orangescrum iOS mobile application via APNs.	Apple Inc. United States

Entity	Role	Location
Andolasoft Inc.	Parent entity - platform operations, support, and engineering.	United States
Andolasoft Pvt. Ltd.	Engineering, R&D, and Tier-1/Tier-2 customer support.	India

Sub-Processors

1. General Sub-Processors

2. Feature-Specific Sub-Processors

3. Affiliate Group Companies

4. Updates to this List

5. Objection Rights

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