Question 1

How secure is Orangescrum?

Accepted Answer

Orangescrum's on-premises version offers complete control over your data. With robust encryption, secure authentication, and compliance with global security standards, your data is protected within your infrastructure.

Question 2

Which payment methods do you accept?

Accepted Answer

We accept a variety of payment methods, including bank transfers, credit cards, debit cards, and PayPal. Contact our sales team for detailed instructions.

Question 3

Is VAT included in the license price?

Accepted Answer

VAT is calculated separately based on your country’s regulations and will be mentioned in the final invoice during the purchase process.

Question 4

How much do I have to pay if I upgrade from a lower plan to a higher plan?

Accepted Answer

When you upgrade, you will only need to pay the difference based on the additional number of users. For example, if you're currently subscribed for 100 users and upgrade to a 200-user plan, you’ll only pay for the extra 100 users.

Question 5

What happens if I downgrade from a higher plan to a lower plan?

Accepted Answer

Downgrading your plan simply means you will be billed for fewer users going forward. If you decide to move from a higher-tier license (say 200 users) to a smaller one (say 100 users), your charges will be adjusted accordingly from the next billing cycle. This flexibility ensures you only pay for what you actually need, without unnecessary overhead.

Question 6

What happens if I increase or decrease the user limit?

Accepted Answer

You can scale your Orangescrum license up or down at any time, depending on your team’s size. Adding new users will increase your billing, while reducing users will lower your costs in the following cycle. This scalability is especially useful for companies with fluctuating team sizes, project-based hiring, or seasonal workforces.

Question 7

Can I cancel my subscription at any time?

Accepted Answer

Yes. You’re free to discontinue your license renewal for future billing periods at any time. However, please note that once an on-premises license is purchased, it is non-refundable. To help you make an informed decision, we recommend reviewing our detailed demo, product guides, and documentation before purchasing.

Question 8

What happens to my data if I stop using Orangescrum?

Accepted Answer

Since Orangescrum’s on-premises version is installed on your servers, your data remains fully in your control. Even if you choose to discontinue, the data stays with you until the subscription period ends. After expiration, you won’t be able to access the platform, but you always have the option to export your data in advance before uninstalling or letting the license expire.

Question 9

Will I get a refund if I remove chargeable users?

Accepted Answer

For on-premises versions, license counts are tied to your agreement at the time of purchase. If you remove chargeable users after purchase, refunds are not provided. However, you can always increase your user count when needed or adjust your license renewal terms to better match your team’s requirements.

Question 10

Do you offer discounts?

Accepted Answer

Yes! We provide attractive discounts for bulk user licenses and long-term commitments. Whether you’re scaling your operations or planning for the future, our sales team can help you find the best pricing package. Keep an eye on our pricing page or reach out directly for current offers and promotions.

Question 11

Will my money be refunded if I cancel my subscription?

Accepted Answer

On-premises license purchases are non-refundable. This is because we provide full software access and deployment from the start. To help you evaluate the product thoroughly, we encourage you to take advantage of our demo, documentation, and support resources before committing.

Question 12

Who are chargeable users in Orangescrum?

Accepted Answer

Chargeable users are any team members who have access to Orangescrum’s project management functionalities on your server. This includes users who can create, view, edit, or manage tasks, projects, and reports. View-only users or stakeholders without access to the core features are typically not counted as chargeable. This way, your billing is always tied to actual usage.

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