Limited Time Offer: Full Feature Access. Plans start @$13 for 11 users   

The support you need, all in one place

Our Professional Support teams work closely with our product development team for guaranteed response times & faster resolution.You cannot go wrong with any of your choices.


Response Times
Response Time – Critical Incidents
Response Time – Moderate Incidents
Response Time – Monor Incidents
Support Channel
Support Hours
Email Support
Phone Support
Chat Support
Knowledge Base
Technical Remote Assistance Cases
Dedicated Account Manager
Supported Languages
Support for customization
Updates and Fixes
Access to Updates & Bug Fixes
Security Fixes and Patch Releases
Annual Fee
One time Installation & Support
Community Edition
2 Business Hours
6 Business Hours
2 Business Days
Mon-Fri, 09:00 AM IST - 09:00 PM IST
Google Forum Support
English Only
Community Edition, Self-hosted Edition
30 Mins
2 Business Hours
8 Business Hours
Mon-Fri, 09:00 AM IST - 09:00 PM IST
English Only

Additional Services

Need support planning your Orangescrum product experience? Consider a Dedicated Account Manager. Contact here

Looking for consulting services or need to customize Orangescrum project management experience? Our customization service can help! Find more

Considering migrating from Open-source to Cloud? Contact our Support team. Contact

Anything else? Book a demo

Leverage the experience

We're passionate about the success of every Orangescrum customer & believe
all customers should get the support they need.

What Customers Say

Frequently asked questions

What is Self-hosted edition in project management software?

In self-hosted addition, the project management service provider provides the source code that you can install on your own server and run it over. The one-time license fee can be applied here.

Why do I need a support plan for self-hosted project management software?

To keep updating your self-hosted project management package and running it smoothly you need a support plan for self-hosted project management software.

What are the benefits of the Orangescrum self-hosted edition?
  • No recurring costs – You pay once for an entire year of support and maintenance and get the perpetual license with it. Subscription Renewal is at your own discretion!
  • Get going in minutes with the all features inclusive bundle
  • Run it on an OS of your choosing – Ubuntu, CentOS & Windows
  • Absolute privacy & control over your data
  • Professional Experts at your service for installation and troubleshooting
What is customization in a self-hosted edition?

To Improvise look & feel to suit your corporate color schema, logo & overall layout and custom features, 3rd party integrations, data migration.

What payment options do you offer?

We do accept all major credit cards (Visa, Master Card, American Express) and the other mode of payment is wire transfer. This model is accepted for both monthly and yearly subscriptions. Contact us for any help.

What is the data privacy policy?

We use certain reasonable security measures to help protect your personal information. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure.

Do you offer discounts?

Yes, we do. We provide a 10% discount offer for the annual plan.